This policy applies to the advance you pay online. The balance is paid to the driver only at pickup, so it is never charged for a trip you do not take.
Cancellation and refund rules are configured by the operator and shown before payment.
If you cancel
- Cancelled at least 0 hours before departure: 100% of the advance refunded.
You can cancel from My bookings in the app or on the website.
If we cancel or cannot confirm
- If our team cannot confirm your booking: 100% of the advance is refunded.
- If a trip is cancelled by us: 100% of the advance is refunded.
- If a payment succeeds after your booking hold has expired and seats are no longer available, the full amount is refunded automatically.
No-shows
If you are not at the pickup point and the trip leaves without you, the booking is marked as a no-show and the advance is not refunded.
How refunds are paid
Refunds go back to the original payment method through Razorpay, usually within 5–7 working days depending on your bank. For help, contact us using the contact details on our Contact page with your booking code.